PRIVACY POLICY
Ignite Support
Last updated: June 22, 2026
Ignite Support ("Ignite Support," "we," "us," or "our") helps New York Medicaid members access food and nutrition support through New York's Social Care Network (SCN) program. This Privacy Policy explains how we collect, use, share, and protect the information you provide when you visit ignitemeals.org (the "Site"), submit our application form, or otherwise communicate with us.
1. INFORMATION WE COLLECT
We collect information you voluntarily provide, including:
- Identifying information: first and last name, date of birth, and gender.
- Medicaid information: your Client Identification Number (CIN) and related plan details.
- Contact information: address, apartment/floor, ZIP code, county, neighborhood, phone number, email address, and preferred spoken language.
- Household and eligibility information: marital status, number and details of household members, and eligibility criteria you select (such as pregnancy or postpartum status, chronic conditions, or other health-related categories).
- Delivery instructions and the content of any message you send us.
We may also automatically collect limited technical information, such as your IP address and basic usage data, through standard web technologies.
2. HEALTH INFORMATION
Some of the information we collect is health-related (protected health information, or "PHI"), including your Medicaid CIN and the eligibility/medical categories you select. By submitting the application form, you authorize the use and disclosure of this information for care-management purposes as described in our HIPAA Authorization Notice. Your authorization is voluntary, and you may revoke it at any time by contacting us in writing.
3. HOW WE USE YOUR INFORMATION
We use the information we collect to:
- Check your eligibility for food and nutrition programs through the Social Care Network;
- Coordinate and deliver meals, groceries, and related support;
- Communicate with you about your application, approval, and ongoing services;
- Provide care-management and support services; and
- Comply with our legal and program obligations.
4. SMS / TEXT MESSAGING
By providing your mobile phone number and opting in to Ignite Support, you agree to receive text (SMS) messages related to our services, such as application updates, eligibility, and delivery coordination. Your opt-in is never required as a condition of purchasing any goods or services.
- Message frequency may vary.
- Message and data rates may apply.
- Reply STOP at any time to unsubscribe. Reply HELP for help.
- For assistance you may also contact us at Food@ignitemeals.org.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories of data sharing described in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. HOW WE SHARE INFORMATION
We do not sell your personal information. We may share your information only as needed to provide services and run the program, including with:
- Care-management partners and affiliates (such as Compass Care) involved in coordinating your services;
- Food, meal, and delivery providers who fulfill your support;
- The Social Care Network, your Medicaid plan, and applicable government programs as part of eligibility and coordination;
- Service providers who help us operate our Site and business and who are bound to protect your information; and
- Others where required by law.
As stated above, mobile/SMS opt-in data and consent are never shared with third parties or affiliates for any purpose.
6. DATA SECURITY
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the internet is completely secure, however, and we cannot guarantee absolute security.
7. YOUR CHOICES
You may opt out of text messages at any time by replying STOP, and out of marketing emails using the unsubscribe link where provided. You may revoke your HIPAA authorization, or request access to or deletion of your information, by contacting us using the details below (subject to program and legal requirements).
8. INFORMATION ABOUT OTHERS
If you complete the form on behalf of another person or include household members, you confirm you have their consent (or legal authority) to provide their information.
9. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision.
10. CONTACT US
Ignite Support
New York, NY
Email: Food@ignitemeals.org